I want to start by saying the customer service was excellent! The whole process was made easy and understandable because every person I received an email from was very kind and informative! Even though there was a tiny delay, they informed me on the situation and and were very helpful! As for the product itself I am truly so so happy with the final result! The embroidery, as advertised, is not only very premium and full of details but it is fully stitched onto the sweatshirt and tote bag! The sweatshirt is a nice loose fit and is extremely comfortably and very cozy. This is something that I can confidently say fully justifies the price, not only because of the quick and helpful customer service, the comfortable sweatshirt, or the incredibly detailed embroidery but also knowing you are buying a product made with a lot of love and care with each and every purchase!