Pupsentials Terms & Guidelines
Pupsentials Terms & Guidelines
1. **No Refunds or Cancellations:**
- We cannot provide refunds or cancellations within 24 hours of placing an order or if we've already completed the artwork within that time.
2. **Custom Items:**
- Since our products are custom-made, we do not offer refunds under any circumstances.
3. **Revisions:**
- You have 2 free revisions. 3+ revisions is a $15 fee.
4. **Starting Over:**
- If you want to change the picture entirely, there's a $25 fee.
5. **Picture Guidelines:**
- For the best results, please provide a clear picture with good lighting.
- We work with one picture per order, so choose the one you want to use.
6. **Shipping Protection:**
- To safeguard your order in case of mailing system issues, we recommend adding shipping protection during checkout.**** IF YOU DON’T PURCHASE SHIPPING PROTECTION THEN WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED ITEMS. ***
7. **Lost or Damaged Products:**
- We are not responsible for products lost, stolen, or damaged by mailing companies like USPS, UPS, or FedEx.
8. **Proof Approval:**
- You must approve your proof within 7 days. After that, it will be auto-approved and sent for production. We can't make changes once it's in production.
9. **Hotmail Email Users:**
- If you have a Hotmail email, please check your spam folder. We suggest using a different email if possible.
10. **Sweatshirt Color:**
- Once an order is placed, we cannot change the sweatshirt color.
11. **Custom Text:**
- Adding custom text to your order comes with an additional cost of $10, payable during checkout. You can choose your font & thread colors with the proofs.
12. **Returns and Exchanges:**
- We do not offer returns or exchanges since our items are fully customized.
13. **Size Chart:**
- Please refer to our size chart for the best fit. We are not responsible for incorrect size choices.
1. **No Refunds or Cancellations:**
- We cannot provide refunds or cancellations within 24 hours of placing an order or if we've already completed the artwork within that time.
2. **Custom Items:**
- Since our products are custom-made, we do not offer refunds under any circumstances.
3. **Revisions:**
- You have 2 free revisions. 3+ revisions is a $15 fee.
4. **Starting Over:**
- If you want to change the picture entirely, there's a $25 fee.
5. **Picture Guidelines:**
- For the best results, please provide a clear picture with good lighting.
- We work with one picture per order, so choose the one you want to use.
6. **Shipping Protection:**
- To safeguard your order in case of mailing system issues, we recommend adding shipping protection during checkout.**** IF YOU DON’T PURCHASE SHIPPING PROTECTION THEN WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED ITEMS. ***
7. **Lost or Damaged Products:**
- We are not responsible for products lost, stolen, or damaged by mailing companies like USPS, UPS, or FedEx.
8. **Proof Approval:**
- You must approve your proof within 7 days. After that, it will be auto-approved and sent for production. We can't make changes once it's in production.
9. **Hotmail Email Users:**
- If you have a Hotmail email, please check your spam folder. We suggest using a different email if possible.
10. **Sweatshirt Color:**
- Once an order is placed, we cannot change the sweatshirt color.
11. **Custom Text:**
- Adding custom text to your order comes with an additional cost of $10, payable during checkout. You can choose your font & thread colors with the proofs.
12. **Returns and Exchanges:**
- We do not offer returns or exchanges since our items are fully customized.
13. **Size Chart:**
- Please refer to our size chart for the best fit. We are not responsible for incorrect size choices.
